AI customer messaging for Retail & ecommerce
Turn social questions into confident customer decisions.
Help retail teams answer product and policy questions quickly across social channels, while routing payment disputes and return exceptions to the right person.
Consistent product guidance Faster shipping and return answers Store-team ownership of disputes
Retail operation
Connect
Connect every location
Channel routing
Flagship store
Northside store
Messenger
Online shop
WhatsApp Business
Product website
Website live chat
Across the operationInboxes ready
Supported channels
Meet customers wherever they choose to message.
Instagram Direct
WhatsApp Business
Website live chat
Where Convo.run fits
Keep product questions moving from interest to decision.
Keep product, shipping, and return answers moving without automating disputes or exceptions. Configure the workflow around the locations, teams, and boundaries already present in your operation.
01
Product and availability questions
02
Shipping information
03
Returns guidance
04
Payment escalation
A clear automation boundary
Answer repeatable commerce questions. Route disputes and exceptions.
AI can use approved product, shipping, stock, and returns information. Payment issues, disputed charges, and exceptions remain with the store team that can resolve them.
AI can respond
“Can I return this after 30 days?”
Grounded in Returns policy
A person takes over
“I need to dispute this charge.”
Payment dispute requires a team member
The knowledge behind the answer
Keep product and policy answers aligned across every store.
Publish common guidance once, scope local details to the right location, and encode the boundaries that tell AI when a teammate is needed.
SOURCE 01
Returns policy
Published and available to the right locations.
SOURCE 02
Shipping guide
Published and available to the right locations.
SOURCE 03
Product information
Published and available to the right locations.
Roll out at your pace
Start with visibility. Add automation where it earns trust.
Each location can use the reply mode appropriate for its knowledge, team, and operating boundaries.
Team-only
Bring every channel into one inbox while your team handles each response.
AI drafts
Prepare replies for product, availability, shipping, and standard returns guidance, with a teammate reviewing before send.
Automatic
Answer eligible inquiries from approved knowledge and hand off whenever the boundary is reached.
Turn more customer questions into confident buying decisions.
Map your locations, common inquiries, approved knowledge, and handoff rules to Convo.run.