AI customer messaging for Healthcare & wellness
Helpful for routine questions. Uncompromising when judgment is required.
Give clinics and wellness teams a safer way to answer service and appointment questions while escalating symptoms, treatment, and medical judgment.
Routine appointment guidance Consistent service information Qualified-person safety boundaries
Care inquiry operation
Connect
Connect every location
Channel routing
Central clinic
WhatsApp Business
Northside clinic
Messenger
Wellness studio
Practice website
Website live chat
Across the operationInboxes ready
Supported channels
Meet customers wherever they choose to message.
Instagram Direct
WhatsApp Business
Website live chat
Where Convo.run fits
Help with routine access questions without crossing into judgment.
Handle routine service questions while keeping medical judgment with qualified professionals. Configure the workflow around the locations, teams, and boundaries already present in your operation.
01
Appointment information
02
Service questions
03
Safety-aware replies
04
Qualified-person handoff
A clear automation boundary
Automate administrative guidance. Never automate medical judgment.
AI can share approved services, appointment information, and practice policies. Symptoms, treatment questions, and clinical decisions route to qualified professionals.
AI can respond
“What should I take for this pain?”
Grounded in Clinical safety policy
A person takes over
“Is this symptom dangerous?”
Medical judgment requires a qualified professional
The knowledge behind the answer
Separate approved practice information from clinical judgment.
Publish common guidance once, scope local details to the right location, and encode the boundaries that tell AI when a teammate is needed.
SOURCE 01
Services
Published and available to the right locations.
SOURCE 02
Appointment guide
Published and available to the right locations.
SOURCE 03
Clinical safety policy
Published and available to the right locations.
Roll out at your pace
Start with visibility. Add automation where it earns trust.
Each location can use the reply mode appropriate for its knowledge, team, and operating boundaries.
Team-only
Bring every channel into one inbox while your team handles each response.
AI drafts
Prepare replies for services, appointment information, and administrative questions, with a teammate reviewing before send.
Automatic
Answer eligible inquiries from approved knowledge and hand off whenever the boundary is reached.
Create a responsive care inquiry workflow with clear safety boundaries.
Map your locations, common inquiries, approved knowledge, and handoff rules to Convo.run.