Cancellation Policy

1. Company Information

This cancellation policy applies to services provided by The Troops PTE Ltd., operating as Convo.run, registered in Singapore with its office at 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914.

2. Subscription Cancellation

You can cancel your subscription at any time. Upon cancellation:

• Access continues according to the terms presented when the subscription was purchased
• Any refund eligibility follows the applicable order or checkout terms
• You will not be charged for future billing periods
• Data handling follows the applicable service and privacy terms

3. How to Cancel

You can cancel your subscription through:

• Emailing our support team at [email protected]

4. Enterprise Accounts

Enterprise accounts with custom contracts must follow the cancellation terms specified in their service agreement. Please contact your account manager for details.

5. Data Retention

Retention and deletion depend on the applicable service terms, legal obligations, and our Privacy Policy. Contact support for the terms that apply to your account.

6. Contact Information

For cancellation assistance or questions:

• Email: [email protected]
• Address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore (068914)