Cover more with a smaller team
Let AI absorb repeatable questions while people focus on judgment, exceptions, and valuable customer moments.
Built from the inbox
We built Convo.run after managing more than 1,000 motel inquiries every day.
The product grew out of running a real human agent team for a motel chain in the Philippines, where response quality, staffing pressure, and missed booking opportunities were daily operating problems.
A problem we lived ourselves
We started with people, then built the software the operation needed.
Our team handled customer questions across a chain of motels: room availability, rates, amenities, policies, directions, and the follow-up needed to turn interest into a booking.
At more than 1,000 inquiries a day, adding another agent for every increase in volume was not a durable answer. Generic chatbots were not enough either. They lacked local context, operational ownership, and a reliable way to involve a person.
That experience became the product brief for Convo.run: one location-aware inbox where AI handles repeatable work and people remain responsible for quality, judgment, and conversion.
What the operation demanded
Not another chatbot. A better way to run the team.
Raise the quality of every answer
Ground replies in approved property information and policies instead of relying on memory or scattered documents.
Move leads toward a decision
Ask the next useful question, collect context, and route a qualified inquiry instead of stopping at a generic response.
Built into Convo.run
The operating lessons became product principles.
01
One operation
Bring every channel and location into a workspace where ownership remains visible.
02
Local knowledge
Use the hours, services, policies, and boundaries that apply to the customer's location.
03
Controlled automation
Start with team replies, introduce AI drafts, and automate only where the workflow is ready.
04
Human judgment
Keep exceptions, sensitive questions, and important decisions with the right person.
The team behind Convo.run
Built by operators and product builders.
Manuel Biermann built and led distributed conversation teams before turning those operating lessons into Convo.run. The company now continues that work under The Troops PTE Ltd.
Connect with ManuelConvo.run is operated by The Troops PTE Ltd. in Singapore.