Are customer files checked?
Malware scanning for attachments
Incoming and outgoing conversation attachments are scanned before they become available. Unsafe files and scans that cannot complete safely remain blocked.
Security people can understand
Protection should show up in every customer conversation.
Convo.run checks customer files, keeps access inside the right workspace and location, and gives your team control whenever AI should step aside.
Who can see a conversation?
Workspace and location boundaries
Access resolves from authenticated workspace membership. Channels and conversations remain attached to the location responsible for them.
How are customer files handled?
Private attachment access
Conversation attachments stay private and are made available through authorized, temporary access rather than public file links.
Can a person stop the AI?
Explicit human takeover
A teammate can take control of a conversation when judgment is needed. AI activity and send outcomes remain available for review.
Your team defines where automation ends.
Choose the reply mode by location, require a handoff for sensitive topics, and let a teammate take over without losing the conversation context.
- Team-only, AI drafts, or automatic replies by location
- Sensitive topics can always require a person
- Human takeover pauses AI for the conversation
- AI attempts and send outcomes remain reviewable
- Knowledge and configuration changes are versioned