Refund & Dispute Policy

1. Company Information

This refund policy applies to services provided by The Troops PTE Ltd., operating as Convo.run, registered in Singapore with its office at 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914.

2. Refund Eligibility

Refund eligibility is stated in the order form or checkout terms presented before a paid subscription begins. Design-partner and enterprise agreements may include separate written terms.

3. Refund Process

To request a refund:

• Contact our support team at [email protected]
• Provide your account email and reason for refund
• We will confirm eligibility and processing time in writing
• Refunds will be issued to the original payment method

4. Dispute Resolution

If you have concerns about charges or our service, please contact us first at [email protected] before initiating a dispute with your payment provider. We aim to resolve all issues promptly and fairly.

5. Non-Refundable Items

Custom services, design-partner work, and enterprise agreements follow the refund terms in their applicable written agreement.

6. Contact Information

For refund requests or billing questions:

• Email: [email protected]
• Address: 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore (068914)